P&C Claims Manager
Stella began her insurance career at National Lloyds Insurance Company in 1988 as a mail clerk. Throughout her 30 year career with National Lloyds Insurance her work experience includes P&C Claims Manager, P&C Office Supervisor and P&C Claim Examiner.
Stella was the primary and only flood claim file Examiner and processing all aspects of flood claims as a WYO and while also serving as the Flood Department Manager/WYO Flood Coordinator of a flood book with 6.5 million in written premium. Stella holds her TX P&C Adjuster License, TX P&C Agent License and FEMA Flood Adjuster license.
Stella believes that communication is the key to quality customer service. Communication should always be in a timely manner, cordial, patient and professional. She believes it is important to express empathy when dealing with insureds, while at the same time handling all claims ethically and within the specific policy language. These qualities are ingrained in Stella and has been apparent throughout her insurance career.
Stella lives in Robinson, TX with her husband Ronnie and their two children, Ronnie, Jr. and Katelyn, five dogs and two cats. They enjoy warm weather backyard family time, cooking meals together and camping. Stella particularly loves trips to the TX coastal beaches with her family.
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