Our Leadership Team
At Administrative Strategies we believe in a collaborative team based approach.
Our leadership team includes seasoned insurance professionals with insurance carrier and TPA backgrounds.
The Cost of Flooding
President & CEO
Director of Operations
Education & QA Manager
Linda Sullivan | President and CEO
Linda A. Sullivan is the president and founder of Administrative Strategies, a certified woman-owned business. Linda uses her thirty plus years of insurance industry experience to build an organization that creates unique and effective business strategies and solutions.
Prior to founding Administrative Strategies, Linda held various leadership positions, serving as Chief Financial Officer for a nationwide insurance adjusting company. As CFO, Linda oversaw the accounting, budgeting, finance, financial reporting, insurance, tax, treasury, business planning, and human resources functions. In addition to her financial responsibilities, she played a pivotal role in the company’s growth through the years by overseeing the strategic planning process and continuous improvement of the business control environment, processes, policies and procedures.
Ernest & Young recognized Linda’s entrepreneurial skills in 2017 as an EY Entrepreneur of the Year (EOY) finalist in the Ohio Valley Region and again in 2018 as a winner of the EY Entrepreneur of the Year (EOY) Midwest Region. Her company was recognized in 2018 by Indianapolis Business Journal as one of the 25 fastest growing companies in the Indy region (#2) and the Women’s President’s organization recognized Administrative Strategies as one of the 50 fastest growing women run businesses in the United States in 2017 & 2018.
Linda earned an MBA from Indiana University’s Kelley School of Business and a Bachelor of Science Degree in Accounting from University of Phoenix. In addition, she is a graduate of the Dartmouth Tuck School of Business-WBENC Executive Management Program and University of Chicago Booth School of Business Executive Education Program. Linda is a board member and Treasurer of the National Flood Association (NFA). In her free time, she enjoys showing horses and has served as President of the Indiana American Saddlebred Horse Association(IASHA).
Gregg Hultquist | Director of Operations
Gregg Hultquist joined Administrative Strategies in October of 2017 as the Director of Operations. Gregg started his Flood Insurance career nearly 30 years ago with a small division of CSC in Dallas, TX where he managed the transition of the company’s Write Your Own (WYO) servicing business from Lanham, MD to Dallas.
After several years in Dallas, Gregg returned with his family to Maryland and joined NCSI where he served multiple leadership roles in the flood operations space including call center management, underwriting, client services and overall program leadership on both the WYO and NFIP Direct business. With the acquisition of both NCSI and National Flood Services (NFS) by Fiserv and the combining of resources, Gregg had the opportunity to join the NFS leadership team in Kalispell, MT in 2005 where he served as SVP of Operations and most recently SVP of Customer Experience & Client Services. During his flood tenure, Gregg has also participated on several FEMA workgroups and participated in several underwriting panels during the National Flood Insurance Conference over the years.
A much younger Gregg attended Rochester Institute of Technology studying Microelectronic Engineering and worked with Texas Instruments before deciding that the engineering world was too boring. He made a switch to a more interactive retail management career with Tandy Corporation running a Radio Shack retail store in the Dallas area for several years before joining CSC and being inundated in flood.
Gregg and his wife Joanna have been married for 33 years and have been blessed with four children and 3 grandchildren (so far). The kids have all stayed pretty close to home, loving life in Northwest Montana and keeping grandma happy! During their downtime, Joanna and Gregg love to get out camping, cooking, hanging with the kids and serving at their church.
Lecky King | Education & QA Manager
Lecky comes to Adminstrat with more than 30 years’ experience in Property claims adjusting. Lecky began her insurance career with State Farm Insurance Company and worked as a fraud investigator, claims adjuster, re-inspector and claims manager.
Lecky found her niche in the flood arena at an early time in her State Farm career and excelled in analyzing claims to determine extent of damages and coverage. She assisted in the writing of flood claim training for State Farm and the revamping of the Flood Policies in 1994 for FEMA/NFIP. She was requested by NFIP to train both staff and independents on flood claim handling and policy knowledge. She has worked strictly flood claim management and/or training since 1997.
Lecky laughs that she identifies the many cities she has been to by Hurricanes. She has worked every Hurricane that has impacted the United States coastlines since Hugo in South Carolina. She has also worked all floods in Houston, TX, Louisiana, Missouri River in 1993, Red River in North Dakota and all large flood events that have occurred from 1989 to date.
Lecky lives in Pensacola, FL and would rather be at the beach or in the boat than anywhere else. The loves of her life are her two daughters, 5 grandchildren, and her dog Ty (The sons-in-law are okay, too).
Jim Gardner | Operations Manager
Jim Gardner is the Operations Manager for Administrative Strategies. He is also a licensed NFIP flood adjuster and a leader in our mentor program.
After high school, Jim’s passion for anything with wheels and a motor led him to pursue a degree with Motorcycle Mechanics Institute in Orlando, Florida. Following graduation, he launched his career with Pilot Catastrophe, where he began his specialization in insurance adjusting and catastrophe management. In late 2012, Hurricane Isaac prompted Jim to follow in his father’s footsteps and enter the world of flood adjusting.
Today, Jim resides in a small town in North Carolina with his wife and three children. When he is not spending time with his family on the lake or camping, he continues to pursue his career in flood management. He works with an active group of adjusters, and oversees recruitment and training of new mentees in addition to upholding his obligation as a home inspection adjuster. Jim prides his mentee training on the philosophy of “paying it forward.” He further explains, “Paying it forward means taking the knowledge that our team has invested and provided to you, and passing it on to the next person.”
Field Claims Manager
Field Flood Claims Director
File Examination Manager
Data, Analytics & Training Dev.
Rick Gardner is a licensed NFIP flood adjuster and Field Claims Director for Administrative Strategies. After high school, Richard honorably served his country by enlisting in the United States Air Force from 1973-1977.
As a disabled veteran, he obtained licensing as a five star master plumber and building contractor. Throughout his tenure as a tradesman, Richard supervised construction of well-known establishments and eventually progressed into owner/operator of his own architecture venture. In 1992, while still working as a contractor, he began working his first flood claims with the likes of the California Northridge earthquake and big name storms such as Hurricane Andrew, Georges, Floyd and Sandy.
Today, Richard resides in a small lake town in North Carolina with his wife, Clare. He is the proud father of three children and grandfather to seven grandchildren. When he is not enjoying his family in his lakeside home or traveling the United States on his motorcycle, he continues to advance in his career of flood management. He actively supervises a group of seasoned adjusters and functions as a home inspection adjuster all while effortlessly maintaining business management relationships for the organization.
Leonard Bell | Field Flood Claims Director
Leonard Bell joined Administrative Strategies in January of 2017 and is currently responsible for supporting the adjusting and examination force as a Field Director. Leonard’s vast experience and customer-oriented, professional demeanor make him one of the go-to leaders when tougher files come into play.
Leonard started his Flood Insurance adjusting career nearly 30 years ago in 1989, being mentored by some of the top adjusters in the Program at that time. In 1997 Leonard joined Sweet Claims Service as their Claims Manager performing in-house examination and field office operations until venturing out on his own, forming LMB Claims Solutions, LLC in 2001. While Leonard already has a deep level of experience, he believes that he learns something new that can improve the claims process with every storm and every interaction.
Leonard holds his adjuster’s license in the state of Oklahoma and maintains FEMA flood certifications in all disciplines. He and his wife April currently reside in Sapulpa, OK where they enjoy anything that involves spending time with their family.
Melissa Findley | Data, Analytics & Training Development
Melissa Findley is the Data, Analytics, & Training Development Leader at Administrative Strategies. Her career started at an online learning company in 2006 as an administrative assistant where she learned about online learning development, data and tech support.
In 2010 she took a position at a medical clinic as an office assistant and always volunteered to help create work flows and guides for her teams. She entered the insurance industry in 2012 as a Licensed Agency Specialist. In 2013 she joined the Administrative Strategies Team part time as a Customer Care Representative while attending school for Graphic Design. After graduating she joined the Administrative Strategies team full time as the Customer Care Coordinator and also began to utilize her design training and love of data which evolved into our Data, Analytics, and Training Development.
Melissa also has a culinary arts degree and worked as a baker before transitioning to the business world. She still enjoys baking and other creative hobbies such as painting, photography, and drawing. She also has a passion for the outdoors and loves hiking, biking, and camping.
Field Claims Manager
Ross McClain | Claims Director
Ross McClain is the claims director for Administrative Strategies. Having a 35+ year career in the insurance industry, Ross has the perfect skill set for guiding our adjusters and staff, and making sure our clients and insureds are provided superior service.
Ross also has a reputation as our tech guru and is the go to person for adjusting software and technology improvements. Ross has achieved the following designations: CPCU, AIC, AIM, ARM, ANFI and a member of the St. Louis claims Association, Risk Insurance Managers Society, Blue Goose International - St. Louis Pond., and CPCU Society.
In his spare time Ross is an avid photographer and has published a book of his photography. He loves the outdoors and enjoys camping, fishing, and canoeing throughout the year.
Jeff Queen | Field Claims Manager
Jeff Queen is a second-generation adjuster who has been working all lines for over 30 years. Jeff started adjusting claims with his father in Southern California working on auto claims. He eventually started working liability claims as well as heavy equipment and trucking losses before starting property adjusting.
After working claims in Southern California, Jeff relocated to FL to become the Claims Manager for Simsol Insurance Service and eventual the Flood Director for Ryze Claim Solutions.
Jeff has worked with FEMA on the NFIP claim and review programs. He has taught NFIP flood classes across the country and is a CE approved trainer. Jeff works with his partner, Tina, on flood claims wherever flooding happens.
Other than the world of claims, Jeff and Tina enjoy fitness and travel that doesn’t involve disaster areas.
Stephanie Marler | Claims Manager
Stephanie joined Administrative Strategies in July of 2019 as the Pet Insurance Claims Leader and Trainer. After working with Healthy Paws Pet Insurance, Stephanie came to Administrative Strategies to build and grow the pet insurance claims processing division.
Stephanie has always been very driven and ambitious and has had experience in several different industries throughout her working career from managing a telemarketing team for a chiropractic clinic while still going to high school to outside sales and managing an apartment complex in her early 20’s to driving a taxi cab to pay for college while getting a degree in Electrical Engineering and Mathematics. After graduating she started working in the telecom industry in many different roles with increasing responsibility from starting out as a technician, then becoming an engineer and then moving into sales and then sales management while also going back to college and getting a degree in Sales and Marketing Management.
After working over 15 years in the Telecom Industry Stephanie decided to make a change and try something new and exciting by opening a Real Estate business serving as the President and Founder managing some large renovation projects in the Dallas Texas area.
After running the real estate business for 5 years Stephanie decided Real Estate was not a passion and started looking for new adventures when she was referred to Healthy Paws Pet Insurance for a Claims Processing position and so began the journey that led to working with Administrative Strategies.
Vedra Jackson | Special Projects Manager
Vedra is the Special Projects Manager for Administrative Strategies and has more than 30 years of claims handling experience in various scopes. She has a creative style as it relates to leading and training the staff as well as assisting the insureds. She understands what it takes to get the job completed and meet the goals of the client.
Vedra graduated from St. Mary’s Dominican college where she earned a BA in clothing and textile. She began her insurance career with Travelers Insurance in 1984 as an outside liability adjuster. She has handled Homeowners Property Damage, Flood, General Liability, Auto Bodily Injury, Auto Property Damage, Garage Keepers, Commercial Auto, Product Liability, Product Defect, Prescription Error, Workers’ Compensation, Dram Shop Commercial Property Damage, Business Interruption and Travel Claims.
Vedra resides in New Orleans, La with her husband. She has two adult children and one granddaughter. She spends time mentoring students in Wilkinson County School District in Woodville, MS. Vedra is an active member at her church. During her spare time, she enjoys her creative side fabricating custom interior designs, creating her own fashion style and loves to wear hats. She also loves to cook authentic Creole Cajun foods and baking.